Heatpack
Heatpack
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Important information about orders during the cold season
If you order plants or predatory mites, please note that if the outside air temperature is below +5 °C, a heating element MUST be added to the order.
👉 One heating element is needed per order – there is no need to purchase a heating element for each individual plant.
💚 For orders over €50, the heating element is added free of charge.
Since the temperature is no longer warm enough for plants and predatory mites to be safely delivered, a heating element must be added to the order; it provides consistent warmth for up to 72 hours, protecting the products from frost.
⚠️ Please note: if a heating element is not added to the order, we do not take responsibility for possible damage caused by cold during transportation.
🌡️ COLD TIME! If the outside temperature is below +5°C, be sure to add a heat pack to the order so that plants and predatory mites do not freeze on the way.
⚠️ Important about the heating element! ‼️ 1 heating element per 1 order – it is not necessary to put one for each plant. ‼️ Provides heat for up to 72 hours. Without a heating element – we do not take responsibility for frozen plants and predatory mites.
📦 Pick up on time! When the package is delivered, pick it up the same day. Do not leave the package in the parcel locker overnight! Cold can damage plants and predatory mites.
Delivery costs
🇱🇻 Latvia Omniva/Smartpost €4.50 Courier €8 Free delivery for orders over €50
🇪🇪&🇱🇹 Estonia and Lithuania Omniva/ Smartpost parcel locker 5€. Courier 8€. Free delivery from 50€
🇫🇮 Finland Delivery to parcel locker €10.90 Delivery to home €12.90
🇸🇪 Sweden and 🇩🇪 Germany Delivery to home 18€
The stock of goods in the warehouse and in our online store may differ, so if we are unable to fulfill your order or can only fulfill part of it, we will refund you for the unavailable goods. The refund period is 10 working days. Product photos are for informational purposes and their color may vary slightly depending on the monitor screen brightness as well as the lighting of the photograph. The pictures show examples of plants you will receive, but please note that each plant is unique and may differ from what is shown in the pictures.
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